Verbal SMS Opt In Procedure

1Business and Program Information

2Messages Covered by This Procedure

The SMS program is limited to transactional communications about active shipments and deliveries, including:

• Delivery appointment scheduling and confirmation
• Unloading-capability confirmation
• Shipment and order status
• Pickup and delivery updates
• Delays, exceptions, and other service-related issues

3When Consent Is Collected

An authorized customer service or delivery coordination representative collects verbal consent during an order-booking or delivery-scheduling telephone call and before the first SMS message is sent. The representative confirms the mobile number, reads the script in Section 4 without omitting any disclosure, and asks the recipient for an affirmative response.

4Verbal Consent Script

5Acceptable Responses

The representative may record consent only after the recipient gives a clear affirmative response, such as:

If the response is unclear, the representative must ask the recipient to confirm. The representative must not mark the recipient as opted in unless clear consent is obtained.

6Consent Confirmation

After a recipient provides affirmative verbal consent, the representative may say:

7Consent Records

For each affirmative verbal consent, Jesun Trading Inc. records and retains:

• Recipient’s full name
• Mobile telephone number
• Associated order or shipment number
• Date and time of consent
• Name or identifier of the representative who collected consent
• Consent method
• Recipient’s affirmative response
• Version of the consent script presented

Consent records must be retained in a system that allows the Company to confirm the source and timing of consent and respond to compliance requests. A number may be added to the SMS program only after the consent record is complete.

8Opt Out and Help Requests

Recipients may reply STOP to opt out or HELP for assistance.

• A valid STOP request must be honored promptly, and the recipient must not receive further messages under the program except a permitted confirmation of the opt-out.
• A HELP request must receive a response identifying Blue Bull International Logistics and providing a customer-service email address, website, or telephone number.
• An opt-out applies even if the recipient previously provided verbal consent.

9Operational Controls

• Train representatives to read the approved script and record consent accurately.
• Prevent SMS messages from being sent to a number without a valid consent record.
• Maintain a suppression list for recipients who opt out.
• Review the script and this procedure whenever the message purpose, frequency, sender, or contact information changes.
• Keep the public copy of this procedure, the Privacy Policy, and the SMS Terms consistent with the process used in practice.

10Customer Contact

11Document Control

Jesun Trading Inc. owns this procedure. The Company will update the public version when its messaging practices or applicable requirements change.